Great looking product
My experience was great from the initial call through to installation. The salesman, James Albee who came to my home really listened to what I wanted and needed. And he was able to deliver it all in less than 10 days. He also returned after the install to make sure all my expectations were met! Wonderful experience!!
Delay in completion. Cable line was cut Demo pile was left in neighbors yard that we had to move. Door stops were not all put back on. Some broken. Picture frame was knocked off wall. Moldings were half assed and had to be finished another trip. Transition strips were not put on front entry until requested. There was transition strips on old carpet. However manager Jason who I was in contact with the most did his best to make everything right. Frequently taking my calls bitching on days probably not working and later evenings.
We had a salesman, James, is why we chose to go with your franchise. He was professional and timely with what he committed to and he also had a very positive tag line on his email closing. Then, John the other partner rolls in, later than scheduled, stayed five minutes then at 3:00 ish that afternoon James calls to inform me that they have to do this and that and it would be 700.00+ and we shouldn't worry because Paul was approved for 10,000 (really none of his business it's not their budget) By the way this was two days prior to install. We had waited two weeks for our installation so, common sense tells me that you should have inspected the project for any up charges weeks before installation. So then Paul Foley the home owner with the credit line gets in touch with James to cancel the order. James and Paul work out an agreement that they would do what's necessary to install our flooring for a certain amount of $$$ and they would still install luan and whatever is needed for the original estimate minus install of trim. The installers were professional and courteous, they didn't put any luan down they smeared concrete and really jacked up,a spot in the fireplace room. In the master bath you can feel the gaps between closet, vanity and shower space. In the second bath there is a huge hump walking in and in time I'm sure it will crack and be one a nightmare. James stopped by to look at job and said the installer will be out to fix the second bath, this has been a week ago a haven't heard back. John is a jerk, after the job without any communication sends an invoice with the wrong amount that was agreed upon. NO CUSTOMER SERVICE from John. So, needless to say I will not use your franchise again and I plan to share my concerns on social media and the Better Business Bureau. Belinda Bentley 606-434-7507 Paul Foley 859-351-2448
My floors turned out beautiful. They were willing to work with me to keep the price affordable, despite unexpected complications that popped up (subfloor issues, etc.).
The products we had to choose from were high quality and there was a good variety. The service we received was exceptional - friendly and professional.
The owner, John Gentry, is a leader in this industry. John is a true professional and we wouldn't use anyone else to have floors done.
The product selection was good, wish I had of realized what the chipped edge would have looked liked when done. The service was very good would have been much better if I could have communicated with them.
John Gentry was great to work with! Our hardwood floors are beautiful and we are extremely happy with Floor Coverings International!